Frequently Asked Questions (FAQ)


1. How much does an exam cost?

The fees all depend on your coverage and the type of service provided. We take both medical (like when you go to your primary care doc) and vision insurance here. We can run the numbers for both types of insurance. Please let us know who you use for medical insurance (even if you think they won’t cover a visit), along with your specialist copay so we can give you a quote for that. Please let us know who you use for vision insurance and we can give you a quote for that too. If you don’t have insurance or need to pay yourself, let us know as there are rotating deals. We will let you know the current special.

2. What happens if I cancel/no show/ or don't keep the appointment?

Please give us at least a 24 hour notice if you need to change or cancel your appointment so we can make the spot available for people looking! A $50 fee will be charged to you if you do not keep the appointment or cancel without a 24 hour notice.

3.What are my benefits?

If you are concerned about getting an unexpected bill, please come knowing the details of your coverage. It is your responsibility to know the details of your coverage. We will review accepted medical and vision benefits with you at the time of your exam. Please also verify them, as sometimes there are discrepancies and we would hate for you to get a an unexpected bill. It is your responsibility to know the details of your coverage, deductibles, and copays. View a list of medical insurance and vision plan companies we work with on our Insurance page. Please also visit their website to ensure we are currently accepting it and to verify your benefits.

4. What do I need to bring?

Bring in all your sunglasses, glasses, and any contact lens boxes you may have. Please also bring a driver’s license and any medical and/or vision insurance cards you have.

5. How long does it take to get my contacts and glasses?

Typically contacts take 2 – 3 business days. Glasses typically take 1.5 weeks. If you feel there is a delay, please inquire.

6. Will I be dilated?

Probably NOT! We offer the option of examining the inside of your eyes without using blurring drops. OPTOS technology provides a picture of the back of the eye that is saved in your electronic health record. this allows the doctor to review it from year to year for possible changes or eye health disorders. We are one of a very few eye doctors who offer advanced widefield retinal imaging.

7. What vision plans do you accept?

We accept both Medical and Vision plans. Please note we are not in-network for any Medicaid plan, even if it is a program through a private insurer. We are providers for the following:

BlueCross BlueShield
Coast to Coast
Health Partners
Pittman and Associates
Secure Horizons
United Healthcare

Always Care

contact Lenses
Eye Doctor
Contact Lenses
Myopia Control
Pediatric Optometrist
Vision Therapy